Return & Refund Policy

Standard Returns Policy

We want you to be satisfied with your purchase from Bazivio.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in this Returns & Refund Policy.

Eligible returned items will be refunded after the return has been received and reviewed.

Please note that original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Return conditions may vary during promotional periods. Please review the specific terms and conditions of any promotion before placing your order.

For Bazivio products purchased from an authorized third-party retailer, please contact the retailer directly regarding returns, refunds, or exchanges, as their own return policy will apply.

Return Process

To request a return, please contact our customer service team at support@bazivio.com within 30 days of receiving your order.

When contacting us, please provide:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return

Our customer service team will review your request and provide you with the applicable return instructions.

Please do not send a return to an address without first contacting us and receiving return instructions.

Promotional purchases, including Black Friday or other special promotions, may be subject to different return conditions as specified in the applicable promotion terms.

Refunds

Once your returned item has been received and reviewed, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Damaged Items

If your order arrives damaged, please contact us at support@bazivio.com within 14 days of receiving your order.

Please use “DAMAGED” as the subject line and include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damaged item and, where relevant, its packaging

Our customer service team will review the information and provide you with the appropriate next steps.

Missing Items

If you receive your order and one or more items are missing, please contact us at support@bazivio.com as soon as possible.

Please use “MISSING ITEM” as the subject line and include:

  • Your order number
  • The name or description of the missing item(s)
  • Any relevant information or photos that may help us review the issue

We will review your request and assist you with the appropriate next steps.

Exchanges

If you would like to exchange an item, please contact us at support@bazivio.com before returning the product.

Exchange availability may depend on product availability and the circumstances of your request. Our customer service team will provide further instructions where an exchange is available.

Contact Us

If you have questions about a return, refund, damaged item, missing item, or exchange, please contact us at:

Brand: Bazivio
Operating Company: Hangzhou Da Zhi Technology Co., Ltd.
Website: www.bazivio.com
Email: support@bazivio.com

Bazivio is operated by Hangzhou Da Zhi Technology Co., Ltd.