Shipping & Delivery
At Bazivio, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, estimated shipping times, tracking, and order changes.
Order Processing Time
Order delivery consists of two stages: processing time and shipping time.
Processing Time:
Processing includes order verification, preparation, quality checks, and packaging.
Orders are typically processed and prepared for dispatch within 72 hours after your order has been placed and payment has been successfully received.
Please note that processing times may be longer during weekends, holidays, promotional events, or periods of high order volume.
Estimated Shipping Time
Shipping time refers to the estimated time between your order being dispatched and arriving at its destination.
Estimated delivery times vary depending on the destination, product availability, carrier, customs processing, and other factors outside our direct control.
United States & Canada
Standard Secured Shipping: approximately 2–4 weeks
Australia & New Zealand
Standard Secured Shipping: approximately 2–4 weeks
United Kingdom & Europe
Standard Secured Shipping: approximately 2–4 weeks
Other Countries/Regions
Standard Secured Shipping: approximately 2–5 weeks
These shipping times are estimates and generally apply to items that are in stock. They are not guaranteed delivery dates.
Certain destinations may experience longer delivery times due to customs clearance, local postal services, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Insured Shipping
Where insured shipping is included with or selected for an eligible order, additional protection may apply if your package is lost during transit or arrives damaged.
If you believe your shipment has been lost or your item has arrived damaged, please contact us at support@bazivio.com and provide your order number along with any supporting information or evidence requested by our customer service team.
Once the claim has been reviewed and approved, we may provide an appropriate resolution, which may include a replacement at no additional product cost, subject to the applicable circumstances.
Priority Insured Shipping
Where Priority Insured Shipping is available and selected, your order will receive priority during our order processing and fulfillment workflow.
Please note that Priority Insured Shipping does not guarantee a specific delivery date. Actual transit times depend on the shipping carrier, destination, customs processing, order volume, product availability, and other circumstances outside our control.
As a result, the overall delivery time may sometimes be similar to Standard Shipping.
Eligible Priority Insured Shipping orders also receive the applicable shipping protection described above.
Multiple Packages
Some orders may be shipped in separate packages.
This may occur when your order contains multiple products that are fulfilled from different warehouses or fulfillment locations.
As a result, packages from the same order may have different tracking numbers and may arrive at different times.
If you receive only part of your order, please check your shipping confirmation and tracking information before contacting us, as the remaining items may still be in transit.
Order Tracking
Once your order has been shipped and tracking information becomes available, we will provide you with the applicable tracking details.
Please note that tracking numbers may take several days to become active or display updated information after shipment.
You can track your shipment through the carrier's tracking service or a third-party shipment tracking service such as 17TRACK.
Tracking information is provided by the applicable shipping carrier or tracking service, and updates may occasionally be delayed.
Shipping Delays
Please understand that all delivery times provided on our Site are estimates.
Shipping may take longer than expected due to circumstances such as:
- High order volumes
- Customs inspections or clearance
- Carrier or postal service delays
- Public holidays
- Severe weather or transportation disruptions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
During periods of unusually high order volume, processing or shipping may take longer than usual.
We appreciate your patience and understanding while we work with our fulfillment and shipping partners to get your order to you as efficiently as possible.
Order Changes
If you need to make a change to your order, please contact us at support@bazivio.com within 24 hours of placing your order.
When contacting us, please include your order number and clearly describe the change you would like to make.
We will make reasonable efforts to accommodate your request. However, order changes are not guaranteed, as orders may enter processing or fulfillment shortly after they are placed.
Once an order has been processed for shipment or shipped, we may no longer be able to modify the order or change its shipping information.
Please carefully review your order details, including product selection, size, color, quantity, and shipping address, before completing your purchase.
Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact our customer service team:
Brand: Bazivio
Operating Company: Hangzhou Da Zhi Technology Co., Ltd.
Website: www.bazivio.com
Email: support@bazivio.com
Bazivio is operated by Hangzhou Da Zhi Technology Co., Ltd.